Customer Service RepresentativeThe Customer Service Representative is responsible for interacting with customers to provide information, resolve issues, and ensure a positive customer experience. This role involves handling inquiries via phone, email, chat, or in person while maintaining professionalism and efficiency.Key ResponsibilitiesRespond to customer inquiries via phone, email, live chat, or in person.Resolve product or service issues by clarifying customer concerns and determining appropriate solutions.Process orders, returns, exchanges, and refunds.Maintain accurate customer records and update account information.Escalate complex issues to appropriate departments when necessary.Follow up with customers to ensure resolution and satisfaction.Provide product and service information to customers.Meet performance metrics such as response time, resolution time, and customer satisfaction.Required QualificationsHigh school diploma or equivalent (Associate's or Bachelor's degree preferred).Previous customer service experience preferred (1+ years).Familiarity with customer support software, CRM systems, or call center tools.Basic computer skills (Microsoft Office, email systems, data entry).Skills & CompetenciesExcellent verbal and written communication skills.Strong problem-solving and conflict resolution abilities.Active listening skills and empathy.Ability to multitask and manage time effectively.Patience and professionalism under pressure.Attention to detail and accuracy.Work EnvironmentOffice or call center setting.May involve sitting for extended periods.Possible evening, weekend, or holiday shifts depending on business needs.Must be available to work a minimum of two (2) Saturdays per month.Must be available to close at least two (2) evenings per week based on business needs and scheduling requirements.Benefits401(k) matchingDental insuranceHealth insurancePaid time offVision insuranceWork Location: In PersonHeartland Home Service is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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