Job Description

Seasonal Holiday Customer Experience AssociateSince 1982, we've been making preserves in our Northern Michigan storefront kitchen. Our skilled crew still prepares fruit by hand and cooks it with care in small-batch copper kettles. We work directly with a dedicated group of Michigan farmers and foragers who grow and gather the distinctive fruit varieties we love, prized for generations for their flavor and character. As a small, family-owned company, we exist to find, capture, and preserve flavors you won't find anywhere else.American Spoon is hiring Seasonal Holiday Customer Experience Associates for our call center. In this role, you'll take inbound phone orders for our handcrafted preserves, jams, sweet toppings, and savories, all made in Petoskey and shipped to customers across the United States, U.S. territories, and Canada.We're looking for people who can start in November and work 25–40 hours a week. Candidates with at least one weekend day or evening available will be given priority. Paid training takes place in late October or early November.What You'll DoTake phone orders from customers shopping for themselves or sending gifts, packed and shipped from our warehouseHelp customers choose products and gifts, drawing on all available resourcesStay patient, friendly, and professional with every callerSolve problems creatively and proactively, and follow up on questions or concerns with a sense of urgencyTrack shipped orders and keep customers updatedPitch in on other tasks as needed, such as returning voicemails, preparing catalogs for mailing, answering customer inquiries, and data entryKeep up in a fast-paced environment, learning new information about products, order system updates, and inventory as it changesWhat We're Looking ForCustomer service or sales experience is a plusAn energetic, positive, and genuine approachStrong attention to detailExcellent verbal, written, and listening skillsA love of working as part of a teamComfort with web-based softwareA passion for artisan foods and an interest in (or knowledge of) locally grown fruitThis is a great fit for retirees, teachers, college students, or anyone looking for seasonal work before ski season. We offer flexible scheduling and a fun, team-oriented environment.

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