Job Description

Job Description

Job Description

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Position Summary:

A successful Support Clerk is responsible for tasks including but not limited to: entering orders, processing updates, performing file preparation tasks such as Manual Data Checks or locating Prior Policies, resetting workflows, uploading documents, adding and deleting attachments, pulling DataVault notifications, performing delivery functions, importing and exporting from various software, creating invoices and other duties as assigned. Additionally, Support is responsible for processing large volumes of communications from our agents, so, if you can type fast and accurately and can check documents for grammar, spelling and punctuation errors under tight deadlines, we’d like to meet you. For this role, it’s essential to handle sensitive information with confidentiality. 

Essential Functions:

• Communications with Agents
• Process updates
• Enter orders
• Perform other duties as assigned and outlined above
• Edit completed work for grammar, spelling and punctuation
• Gather and organize typing material
• Keep information confidential in accordance with security policies

Education, Formal Training, and Experience:

• Proven work experience as a Typist, Data Entry Clerk, or Data Entry operator
• Fast and accurate typing skills; using a touch typing system is a plus
• Excellent knowledge of word processing tools and spreadsheets
• Familiarity with office equipment
• Strong English language skills
• Attention to detail with an ability to spot grammar, spelling and punctuation errors
• Confidentiality
• High school diploma; additional computer training or certification is a plus

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit. The employee is occasionally required to stand; walk; use hands and fingers to type & reach with hands and arms.  Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations maybe made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Ardán offers some great perks:

• Health, dental, and vision benefits
• Employer-paid disability and life insurance
• Flexible spending accounts 
• 401K with company match 
• Paid time off and company-paid holidays
• Wellness resources   

Note: This job description is not intended to be an exhaustive list of duties, responsibilities, or qualifications associated with the job.

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