Innovation At Work, Inc. is seeking professional and reliable Switchboard Operators to support 24/7 communication operations at the James J. Peters VA Medical Center in Bronx, NY. This role is responsible for managing high-volume incoming calls, routing communications accurately, and supporting critical hospital communication functions including emergency notifications and overhead paging.
Available shifts (24/7 coverage required):
Weekday shifts (Monday Friday):
- Day shift: 7:00 AM 3:00 PM
- Evening shift: 3:00 PM 11:00 PM
- Overnight shift: 11:00 PM 7:00 AM
Weekend & holiday shifts:
- Day shift: 7:00 AM 3:00 PM
- Evening shift: 3:00 PM 11:00 PM
- Overnight shift: 11:00 PM 7:00 AM
Schedules will be assigned based on operational needs. Candidates must be flexible to work weekends, holidays, and rotating shifts.
Key responsibilities:
- Operate multi-line telephone switchboard systems in a high-volume environment
- Answer and route incoming calls to appropriate departments, staff, and on-call personnel
- Initiate overhead paging announcements and emergency code communications
- Maintain accurate logs of calls, messages, and critical communications
- Provide information and assistance to patients, visitors, and staff in a professional manner
- Monitor and respond to urgent and routine communication requests
- Ensure timely and accurate message delivery across departments
- Maintain confidentiality in accordance with HIPAA and Privacy Act requirements
Requirements:
Minimum qualifications:
- High school diploma or equivalent
- Minimum of 12 years of experience in a call center, switchboard, or customer service role
- Ability to handle high call volumes in a fast-paced environment
- Strong verbal communication and listening skills
- Basic computer proficiency (Microsoft Office, call logging systems)
- Ability to multitask and prioritize effectively
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