Job Description
At The UPS Store, we are committed to customer-centered excellence, operating as a unified team, and fostering relentless growth. We are seeking a driven, positive, and team-oriented superstar who thrives under pressure and is ready to deliver exceptional customer experiences.
As a Center Associate, you will play a key role in delivering exceptional service, driving sales through up-selling and cross-selling, maintaining store organization, and supporting a collaborative work environment.
Responsibilities (tasks associated with the role)
- Deliver customer-centered excellence by providing top-notch service in shipping, printing, and other store offerings, ensuring customers’ needs are always our priority.
- Embody unified teamwork by collaborating with colleagues, supporting their efforts, and contributing to a compassionate, cohesive work environment.
- Tackle challenges with a relentless growth mindset, embracing opportunities to innovate, improve processes, and exceed expectations.
- Process transactions accurately, manage cash and credit card handling, and maintain accountability for the register.
- Maintain a clean, organized, and well-stocked work environment, ensuring that the store reflects our commitment to excellence.
- Complete all required training and demonstrate excellence during the 90-day probation period to qualify for a performance-based raise.
- Obtain notary public certification (training assistance provided) and uphold professionalism in serving customers’ notary needs.
- Increasing the average customer transaction by actively up-selling, cross-selling, and cross-promoting additional products or services (e.g., packaging, printing services, shipping upgrades, etc.), ensuring customers are aware of the full range of offerings.
Requirements (Expected Proficiencies)
Qualifications:
- Must be 18 years or older.
- A self-motivated individual with a positive attitude, strong work ethic, willingness to take initiative and a team-oriented mentality.
- Passionate about personal growth and contributing to the success of the team.
- Ability to stand for extended periods and lift 50–75 lbs as needed.
- Spanish-speaking candidates preferred to better serve our diverse customer base.
Skills & Competencies:
- Strong organizational and time management skills, with the ability to multitask and prioritize.
- Excellent verbal and written communication skills, with the ability to communicate effectively across all levels of the organization.
- Proven ability to deliver exceptional service in a fast-paced, customer-focused environment.
- Excellent problem-solving, communication, and multitasking skills.
- Comfortable using computers and technology to process transactions and manage store operations.
Availability:
* Availability for scheduling is required during standard business hours, Monday–Friday (7:30 AM–7 PM EST) and Saturday–Sunday (8:30 AM–4 PM EST), with flexibility to work additional hours, including weekends or holidays, as needed.
Additional Requirements:
* Strong commitment to company values: Customer-Centered Excellence, Unified Teamwork, and Relentless Growth & Problem Solving.
This job description is not all-inclusive and certain activities, duties or responsibilities may be required of the employee as needed.
Why Join Us?
- A collaborative, customer-focused workplace built on shared values of excellence, teamwork, and innovation.
- Opportunities for growth, including notary public certification, and recognition for contributions to team success.
If you’re ready to thrive in a company that prioritizes its customers and team, apply today. At The UPS Store, your dedication and talent will make a difference every single day.
Job Type: Part-time to Full-time
Benefits:
- Flexible schedule
- No Driving Required
Work Location: In person
Job Tags
Full time, Part time, Trial period, Monday to Friday, Flexible hours